Shipping policy

Shipping Information

We strive to ensure that your order is processed and shipped as efficiently as possible. Below you will find detailed information about our shipping policies..

Order Processing

We do our best to process and ship orders within 1 business day (Monday to Friday, excluding holidays). Our aim is to get your purchases to you as quickly as possible.

Please be aware that shipping times may extend beyond our standard processing window following a new collection launch or during sale periods due to the increased volume of orders. Rest assured, our team is working diligently to dispatch all orders as swiftly as possible.

Address Changes & Tracking

Once an order is placed, the shipping address cannot be changed as we promptly initiate the processing and transfer the order to the carrier. You will receive an email with the Track & Trace code, which allows you to track your package. Please note, tracking information may not be available until the next working day after the carrier has processed your order.

If you have not received your order, check with neighbors or look for a delivery note. If the Track & Trace code indicates delivery but you have not received anything, please contact us at contact.leylati@gmail.com.

Non-Delivered Orders

If your order has not been delivered as expected, please use the Track & Trace code to check its status. If there are issues with the delivery, or if it's marked as delivered but not received, please get in touch with us for assistance.

Further Information

For any questions regarding your order's shipping status, shipping policies, or any other inquiries, please refer to our Shipping FAQs or contact our Customer Service. We're here to assist you every step of the way.